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Amazon Music: Troubleshooting the "Streaming on Another Device" Error

How to Resolve the "Amazon Music is Streaming on Another Device" Error

Troubleshooting Steps:

Are you experiencing the frustrating error message "Amazon Music is streaming on another device" despite closing and restarting all your devices? Don't worry! Here are some troubleshooting steps to resolve this issue:

• Ensure Music App is Running:

  Verify that the Amazon Music app is not paused or running in the background on any of your registered devices. Pause and close the app on all devices.

• Optimize WiFi Connection:

  When Alexa announces that Amazon Music is streaming on another device, move your Alexa device closer to your WiFi router. Remove any obstructions between them to strengthen the signal.

• Check Account Access:

  Confirm that no one else has unauthorized access to your Amazon account. Change your password and revoke access to suspicious devices.

• Reset Amazon Music Devices:

  Disconnect all Amazon Music devices, restart them, and reconnect them. This can resolve potential software glitches.

• Contact Amazon Support:

  If the above steps don't solve the issue, contact Amazon Customer Service for further assistance. They may be able to provide additional troubleshooting options or investigate any account-related issues.

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